The judging process for the 2022 Australian Achiever Awards for Australia’s Cleaning & Maintenance Services & Supplies category was completed on 7th April.
Warrior Clean scored a highly recommended 92.80%.
Now into its twenty‐fifth year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from a business’s own customers. The awards provide an indication of a well‐run business where satisfied customers are a sign that a business is healthy, worthy of praise and increased custom.
The award system focuses on eight criteria, each scored separately, namely: Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication, Overall Perception and Referral. The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service. A complete list of all businesses that have achieved award status over the last few years can be viewed at www.achiever.com.au.
Some of the comments Australian Achiever received from Warrior Clean clients are:
Warrior Clean are incredibly professional. They are timely and considerate of my needs. Their communication is very clear and quick. And they are available when I need them. I can call David at any time with any issues. They have gone above and beyond the normal levels of service in purchasing better equipment to get better results. This meant they needed to charge more, but the result shows it was worth it. They have never let us down. My staff and customers are happy when they see my facility.
I am very happy with their work, it is a high standard. We noticed a significant improvement in cleanliness when we changed to Warrior Clean from our previous cleaners. The bathrooms and floors are cleaned properly, and our floors now sparkle. David trains his staff well, showing them what needs to be done. Bianca is great to deal with, and she is nice and friendly. They are great, and they do not disrupt my work. David deals with issues straight away. For example, a staff member did not turn up for the clean they were meant to, and David had somebody else there to replace them in thirty minutes. They were also excellent during the COVID period, adhering to the constant changes of the lockdowns and different rules.
David is always highly professional. He is a good communicator. And is happy to change the schedule for us. He takes feedback on board, rectifies and follows up on any issues. Warrior Clean has gone above and beyond with extra services. I am very satisfied and happy.